亞運會專業志願者培訓試題

　　第一章 服務 Service

　第一節 問候與介紹 (Greetings & Introductions)

一、基本句(Sentences)

1. Hello!

你好。

2. Good morning / Good afternoon/ Good evening.

早上好/下午好/晚上好

3. Welcome to Guangzhou/China.

歡迎來到廣州/中國。

4. Very nice/glad to see/ meet you.

見到你很高興。

5. I am a police officer.

我是警察。

6. My name is Li Ming.

我是李明。

7. This is Officer Wang.

這位是王警官。

二、對話示例(Sample Conversation)

(F代表外國人;P代表警察)

對話1：

P: How are you?

警：你好嗎?

F: Fine, thanks, and you?

外：很好，謝謝，你呢?

P: I’m fine, too. Thank you.

警：我也好的，謝謝。

對話2：

P: Hello, welcome to Guangzhou!

警：你好，歡迎來到廣州。

F: Thank you.

外：謝謝。

P: My name is Zhang Ming, and this is Officer Wang.

警：我是張明，這是王警官。

F: Very nice to see you.

外：很高興見到你。

P: Nice to see you, too.

警：我也很高興見到你。

　第二節 提供幫助 (Offering Help)

一、基本句(Sentences)

8. Can I help you?

有什麼能幫忙的嗎?

9. You can dial 110 when you are in trouble.

有困難可打110。

10. Stay calm.

保持冷靜。

11. Shall we call your family?

需要打電話給你家人嗎?

12. Everything will be fine.

一切都會好的。

13. Are you hurt?

你受傷了嗎?

14. Do you need an ambulance?

你需要救護車嗎?

15. Do you want to see a doctor?

你想看醫生嗎?

16. Don't worry. Please stay where you are.

別急，別動。

二、對話示例(Sample Conversation)

對話3：

F: Help me, sir, please.

外：請你幫幫我，先生。

P: What’s the matter? /What happened?

警：你怎麼了?發生什麼事了?

F: I have got a heart attack, please help me.

外：我心臟病突然發作了，請幫幫我。

P: Take it easy, stay where you are. I will call an ambulance.

警：別擔心，你別動，我叫救護車。

　第三節 指路(Giving Directions)

一、基本句(Sentences)

17. Are you going there by bus or by Metro/subway?

您是搭乘公交車還是地鐵去?

18. Take the Metro Line No.1/the number 1 subway.

搭乘地鐵一號線。

19. You can take a No. 12 bus.

你可以搭乘12路車。

20. Get off at Gongyuanqian Station.

在公園前站下車。

21. Over there.

就在那裏。

22. It’s a five-minute walk. /It’s five minutes’ walk.

走路5分鐘左右。

23. Go straight on.

直走。

24. Turn right/left.

右轉/左轉。

25. Cross the footbridge.

過人行天橋。

26. Not at all. /You are welcome.

不用謝/不客氣。

二、對話示例(Sample Conversation)

對話4：

F: Sir, could you help me?

外：先生，你能幫幫我嗎?

P: Certainly.

警：當然可以。

F: Could you tell me how to get to Jiaoyu Lu?

外：請問到教育路怎麼走?

P: By bus or by subway?

警：坐公交車還是地鐵?

F: Subway. Where is it?

外：坐地鐵，地鐵站在哪?

P: It’s over there.

警：就在那裏。

F: Thank you so much.

外：非常感謝。

P: Not at all.

警：不用客氣。

　第二章 接處警 Receiving & Handling Calls for Emergency Service

第一節 接警常用語(General Sentences in Receiving Calls for Emergency Service)

一、基本句(Sentences)

27. (This is) 110 emergency.

110報警台。

28. Your name? Your age and your nationality?

請問你的姓名、年齡和國籍?

29. Take it easy and speak slowly, please.

別急，請慢慢講。

30. What happened?

發生什麼事?

31. How is it going now?

現在情況怎樣?

32. Where are you now?

你在哪裏?

33. Just stay where you are please, the police will arrive soon.

請待在原地，警察馬上到。

34. Your phone number.