2016年商務英語談判實例
Dan Smith是一位美國的健身用品經銷商,此次是Robert Liu第一回與他交手。就在短短几分鐘的交談中,Robert Liu既感到這位大漢粗獷的外表,藏有狡兔的.心思――他肯定是沙場老將,自己絕不可掉以輕心。雙方第一回過招如下:
D: I’d like to get the ball rolling(開始)by talking about prices.
R: Shoot.(洗耳恭聽)I’d be happy to answer any questions you may have.
D: Your products are very good. But I’m a little worried about the prices you’re asking.
R: You think we about be asking for more?(laughs)
D: (chuckles莞爾) That’s not exactly what I had in mind. I know your research costs are high, but what I’d like is a 25% discount.
R: That seems to be a little high, Mr. Smith. I don’t know how we can make a profit with those numbers.
D: Please, Robert, call me Dan. (pause) Well, if we promise future business――volume sales(大筆交易)――that will slash your costs(大量減低成本)for making the Exec-U-ciser, right?
R: Yes, but it’s hard to see how you can place such large orders. How could you turn over(銷磬)so many? (pause) We’d need a guarantee of future business, not just a promise.
D: We said we wanted 1000 pieces over a six-month period. What if we place orders for twelve months, with a guarantee?
R: If you can guarantee that on paper, I think we can discuss this further.
Robert回公司呈報Dan的提案後,老闆很滿意對方的採購計劃;但在折扣方面則希望Robert能繼續維持強硬的態度,儘量探出對方的底線。就在這七上七八的價格翹翹板上,雙方是否能找到彼此地平衡點呢?請看下面分解:
R: Even with volume sales, our coats for the Exec-U-Ciser won’t go down much.
D: Just what are you proposing?
R: We could take a cut(降低)on the price. But 25% would slash our profit margin(毛利率) suggest a compromise――10%.
D: That’s a big change from 25! 10 is beyond my negotiating limit. (pause) Any other ideas?
R: I don’t think I can change it right now. Why don’t we talk again tomorrow?
D: Sure. I must talk to my office anyway. I hope we can find some common ground(共同信念)on this.
NEXT DAY
D: Robert, I’ve been instructed to reject the numbers you proposed; but we can try to come up with some thing else.
R: I hope so, Dan. My instructions are to negotiate hard on this deal――but I’m try very hard to reach some middle ground(互相妥協).
D: I understand. We propose a structured deal(階段式和約). For the first six months, we get a discount of 20%, and the next six months we get 15%.
R: Dan, I can’t bring those numbers back to my office――they’ll turn it down flat(打回票).
D: Then you’ll have to think of something better, Robert.
Dan上回提議前半年給他們二成折扣,後半年再降為一成半,經Robert推翻後,Dan再三表示讓步有限。您知道Robert在這折扣縫隙中游走,如何才能摸出雙方都同意的數字呢?他從錦囊裏又掏出什麼妙計了呢?請看下面分解:
R: How about 15% the first six months, and the second six months at 12%, with a guarantee of 3000 units?
D: That’s a lot to sell, with very low profit margins.
R: It’s about the best we can do, Dan. (pause) We need to hammer something out (敲定)today. If I go back empty-handed, I may be coming back to you soon to ask for a job. (smiles)
D: (smiles) O.K., 17% the first six months, 14% for the second?!
R: Good. Let’s iron out(解決)the remaining details. When do you want to take delivery(取貨)?
D: We’d like you to execute the first order by the 31st.
R: Let me run through this again: the first shipment for 1500 units, to be delivered in 27 days, by the 31st.
D: Right. We couldn’t handle much larger shipments.
R: Fine. But I’d prefer the first shipment to be 1000 units, the next 2000. The 31st is quite soon ---- I can’t guarantee 1500.
D: I can agree to that. Well, if there’s nothing else, I think we’ve settled everything.
R: Dan, this deal promises big returns(賺大錢)for both sides. Let’s hope it’s the beginning of a long and prosperous relationship.
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