怎麼用英語投訴和道歉

遇到不滿意的事情和對待需要投訴時，禮貌地説比較奏效。而且有趣的是，你可能先要説SORRY，再提出你的投訴，這樣顯得很有教養和禮貌，你的問題才會得到更圓滿的`解決。

比如，在商店裏，收款員找錯了錢，你可以説： "Excuse me, I think you''ve given me the wrong change" 或者 "Sorry, I think this change is wrong. I gave you $20, not $10."

在酒店裏房間的調温器壞了："Excuse me, but there''s a problem with the heating in my room." "Sorry to bother you, but I think there''s something wrong with the air-conditioning."

失竊了?quot;I''m afraid I have to make a complaint. Some money has gone missing from my hotel room."

房間沒有整理："I''m afraid there''s a slight problem with my room - the bed hasn''t been made."

當人們發現自己錯了而道歉，一般都會説SORRY，然後再提出把事情做好的解決辦法。

比如對應上面對調温器的投訴："Excuse me, but there''s a problem with the heating."

或者 "I''m sorry - I''ll get someone to check it for you."

或者 "Sorry to hear that - I''ll send someone up."