投訴商務英語寫作

引導語：為了幫助大家瞭解商務英語投訴信的寫作，以下是本站小編為大家整理的`投訴商務英語寫作，歡迎閲讀!

1. 投訴郵件根據事態的嚴重程度可以分為三大類：make a mild complaint，make a point，make a strong point (make a warning)。

2. 當第一次、第二次投訴時，可以分兩步走：

1)描述事實本身

2)提出解決問題的方案

但是第一次投訴和第二次投訴的措辭應是有差異的。

3. 當第三次投訴時，可以分四步走：

1)描述事實本身

2)強調不滿

3)要求對方立即採取行動

4)(必要時)給出警告

　範文一(投訴)：

Dear Sir:

I'm writing in connection with my booking with you for an adventure holiday to Peru.

On the 19th of May, I sent you a check for $390 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.

I look forward to hearing from you.

Yours,

Margareta Lindell

　範文二(回函)：

Apologizing for the Complaint

Dear Mr. Geoff Pullar

Thank you for your letter of 21 October. We regret very much to learn that the Men’s Golf Woolen Stockings you kindly ordered were omitted from the shipment and that Women’s lisle Stockings were sent to you instead. Your complaint was immediately sent to our Customer Relations representative for investigation.

On going into the matter, we found that a mistake was indeed made by us. The slip-up occurred in our new automated inventory control system which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-718). We sincerely regret that it caused you so much trouble, especially because the goods were intended for your special sale.

We have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready.

We have already faxed to inform you of this, and we enclose a copy of the fax.

The women’s stockings you kindly returned reach us today. Your account will be credited with the invoiced value of the lisle stockings and returning charges. One credit note is enclosed.

We apologize again for this mistake and inconvenience caused to you.

Yours sincerely

Edward